Shipping policy

Shipping Policy

Last updated: July 2026

At VYRAE, we're committed to getting your order to you as quickly and safely as possible.

Processing Times

Orders are typically processed within 1–3 business days after payment is received. Orders placed on weekends or public holidays will be processed on the next business day. During promotional periods or peak seasons, processing times may be slightly longer.

Shipping Times

Estimated delivery time is:

Australia: Approximately 7–15 business days

Please note that delivery timeframes are estimates only and may vary depending on your location, courier delays, customs processing (where applicable), weather events, or other circumstances outside our control.

Free Shipping

We offer FREE standard shipping on all Australian orders over AU$100. Shipping costs for orders under AU$100 are calculated at checkout.

Multiple Parcels

To get your order to you as efficiently as possible, items may be shipped from different warehouses.

As a result:

Your order may arrive in multiple parcels.
Parcels may arrive on different days.
You will receive tracking information (where available) for each shipment.

This is completely normal and does not mean any items are missing.

Order Tracking

Once your order has been dispatched, you'll receive a shipping confirmation email containing your tracking details (where available). Please allow up to 48 hours for tracking information to update after dispatch.

Incorrect Shipping Information

Please ensure your shipping address is correct before completing your order. VYRAE is not responsible for delays or additional shipping costs resulting from incorrect or incomplete shipping information provided at checkout.

Delivery Delays

While we work with trusted shipping partners, delivery times are estimates only. Occasionally, delays can occur due to:

High shipping volumes
Weather events
Public holidays
Customs inspections
Courier disruptions

We appreciate your patience should these situations arise.

Lost or Damaged Parcels

If your parcel arrives damaged or appears to be lost in transit, please contact us within 7 days of the expected delivery date. We'll work with the shipping carrier to investigate and help resolve the issue as quickly as possible.